Shipping & Returns

From our hands to yours, we want every order to arrive with care. Here’s what to expect when you bring a little Kindred Fiber Farm home.

Getting your order ready

Finished looms listed as in stock ship within 1–3 business days. Made-to-order looms are crafted especially for you; please allow 2–3 weeks for production before shipping. Carrier delivery time is additional.

Shipping options and charges appear at checkout once you enter your address. Carrier delivery estimates begin after your order ships, not when you place it.

Good things travel together

We ship each order together when everything is ready. If your order includes a made-to-order loom, we’ll hold your yarn and other available goods until your loom is finished, then send them all in one shipment.

Need something sooner? Please place separate orders for ready-to-ship and made-to-order items. Shipping is charged for each order.

A note about returns

Please choose your goods thoughtfully. All sales are final, and we don’t accept returns or exchanges for a change of mind, color preference, or choosing the wrong item. If you have a question before ordering, we’re always happy to help.

If something isn’t right

We take care with what we make and how we pack it. If your order arrives damaged, defective, or with the wrong item, please email kindredfiberfarm@gmail.com within 7 days of delivery. Include your order number, a short note, and photos of the item and packaging.

We’ll work with you on an appropriate replacement or refund. Please keep the item and packaging until we’ve had a chance to help.

Changing or canceling an order

Plans change. If you need to cancel, email us as soon as you can. We can cancel an order before it ships, or a made-to-order loom before production begins. Once production has begun or an order has shipped, we’re unable to cancel it.

Naturally one of a kind

A little variation is part of working with natural materials. Wood grain and color differ from loom to loom, and natural fibers carry their own subtle shades and textures. Colors may also look different from one screen to another. These natural differences aren’t defects.

A question before you order?

We’re glad to help you choose. Write to us at kindredfiberfarm@gmail.com.

These policies do not limit any rights you may have under applicable law.